Terms of service
Last updated: August 27, 2026
Welcome to DreamPlush.
These Terms of Service (“Terms”) govern your use of the DreamPlush website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or purchase products from us.
DreamPlush uses Shopify to operate our online store and process orders.
1. Using Our Website
You must use the DreamPlush website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.
You agree not to:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorized access to our website, systems, or accounts
- Interfere with or disrupt the operation of the website
- Introduce viruses, malicious code, or other harmful material
- Copy, reproduce, distribute, or commercially exploit our website content without permission
- Use automated tools to scrape, copy, or collect website content without our permission
- Provide false or misleading information when placing an order
We may restrict or suspend access to our website where reasonably necessary to protect our business, customers, website, or systems.
2. Our Products
We make reasonable efforts to ensure that product descriptions, images, specifications, colours, and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device, screen settings, lighting, photography, or other factors.
Product availability, specifications, packaging, and other details may change from time to time.
Where a product includes electronic, lighting, sound, movement, sensory, or other functional features, performance may vary depending on the product, usage, batteries, environment, or other applicable factors.
Our products are intended to be used according to the product instructions, age recommendations, and safety information provided with the product or on the relevant product page.
3. Product Safety
DreamPlush products are designed for babies, children, and families. Please read and follow all applicable product instructions, age recommendations, warnings, and safety information before use.
Children should use products only in an age-appropriate manner and, where appropriate, under adult supervision.
Do not use a product in a manner inconsistent with its instructions or intended purpose.
If a product contains batteries, electronic components, small parts, detachable components, or other features requiring particular care, please follow the specific safety instructions provided with that product.
Product-specific safety information takes precedence over general information contained in these Terms.
4. Orders
When you place an order through our website, you are submitting a request to purchase the products in your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There is an error in the product description or price
- We reasonably suspect fraudulent or unauthorized activity
- We are unable to fulfill the order
- An order appears to have been placed for prohibited or unlawful purposes
If we cancel an order after payment has been received, we will arrange an appropriate refund.
Once an order has been accepted and processed, we may not be able to accommodate cancellation requests. If you need to cancel an order, please contact us as soon as possible at info@dreamplush.co.
Your rights relating to faulty, defective, damaged, or incorrectly supplied products are not affected by this section.
5. Prices and Payments
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change from time to time. However, the price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of obvious pricing errors.
You are responsible for providing accurate billing and payment information.
Payment must be successfully authorized before an order can be processed.
If a payment is declined, reversed, or otherwise not successfully completed, we may be unable to fulfill the order until payment has been successfully processed.
6. Promotions and Discounts
From time to time, DreamPlush may offer promotional codes, discounts, sales, or other special offers.
Promotions may be subject to additional terms, including expiry dates, product exclusions, quantity limits, or other restrictions.
Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to correct obvious errors or withdraw a promotion where reasonably necessary.
Promotional terms will not limit any rights you have under applicable consumer law.
7. Shipping and Delivery
Shipping and delivery information, including estimated delivery times and applicable shipping charges, will be provided during the purchasing process or through our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural disasters, public emergencies, or other unforeseen events.
If your order is delayed, lost, damaged, or otherwise affected during delivery, please contact us at info@dreamplush.co so we can investigate and assist you.
Nothing in these Terms excludes or limits any rights or remedies you may have under applicable consumer law.
8. Returns, Refunds and Faulty Products
Our Refund & Returns Policy explains our voluntary return process and the conditions that apply to change-of-mind returns.
Please note that our voluntary return period does not limit any rights you may have under applicable consumer protection laws.
If a product is faulty, defective, unsafe, damaged upon arrival, does not match its description, or otherwise fails to meet applicable consumer guarantees, please contact us at info@dreamplush.co.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, cancellation, or other remedy.
Australian Consumer Law
If Australian Consumer Law applies to your purchase, nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9. Intellectual Property
The DreamPlush website and its content, including our brand name, logos, product names, text, graphics, photographs, videos, designs, and other original content, are owned by or licensed to DreamPlush and are protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit DreamPlush content without our prior written permission.
All rights not expressly granted to you are reserved by DreamPlush and its licensors.
10. Customer Reviews and Feedback
If you submit a review, comment, photograph, suggestion, or other content to DreamPlush, you represent that:
- You have the right to submit the content
- The content is accurate to the best of your knowledge
- The content does not infringe another person's rights
- The content does not contain unlawful, threatening, abusive, defamatory, or harmful material
By submitting content to us, you grant DreamPlush a non-exclusive, royalty-free right to use, reproduce, display, and share that content for purposes related to operating, promoting, and improving our business, subject to applicable law.
We may remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading, or inconsistent with these Terms.
We do not guarantee that any submitted review or feedback will be published.
11. Third-Party Services and Links
Our website may use or link to third-party services, platforms, payment providers, advertising services, analytics tools, shipping providers, or other third-party websites.
These third parties may have their own terms and privacy policies.
DreamPlush is not responsible for the policies or practices of third-party websites or services that we do not control.
12. Shopify
DreamPlush uses Shopify to operate our online store.
Your purchases are made directly from DreamPlush, not from Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store.
Information relating to your use of our website may also be processed by Shopify as described in our Privacy Policy and Shopify's applicable privacy policies.
13. Website Availability and Errors
We make reasonable efforts to keep the DreamPlush website accurate, secure, and available.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from security vulnerabilities.
Occasionally, our website may contain typographical errors, inaccurate information, pricing errors, or other omissions. Where reasonably necessary, we may correct these errors and update information.
If an obvious error affects an order that has not yet been fulfilled, we may contact you to discuss the available options, including cancellation and refund where appropriate.
14. Limitation of Liability
To the extent permitted by applicable law, DreamPlush will not be responsible for losses that are not reasonably foreseeable or that arise solely from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts, or modifies any liability, consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.
We do not limit our liability for matters where such limitation would be unlawful.
15. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government restrictions, strikes, transportation disruptions, widespread technology outages, or other events that could not reasonably have been prevented or anticipated.
Where such an event affects your order, we will make reasonable efforts to keep you informed and assist you with the available options.
16. Privacy
Your use of our website and the personal information we collect are governed by our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, and how we share and protect it.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.
The updated version will be posted on our website with a revised “Last updated” date.
Changes will not affect rights or obligations that have already arisen before the updated Terms take effect, except where otherwise permitted or required by law.
18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.
The remaining provisions will continue to apply.
19. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.
20. Governing Law
These Terms are governed by the laws applicable to the transaction and the rights of the customer, including any mandatory consumer protection laws that apply to the purchase.
Nothing in these Terms is intended to prevent you from relying on mandatory consumer protection rights available in your place of residence.
21. Contact Us
If you have questions about these Terms, your order, or our products, please contact us:
DreamPlush
Email: info@dreamplush.co
