Shipping policy
Last updated: August 27, 2026
At DreamPlush, we work with trusted third-party suppliers and shipping partners to deliver your order directly to you.
We aim to make every part of your shopping experience as smooth as possible. Please review the information below before placing your order.
Processing Time
Orders are generally processed within 1–3 business days after your payment has been successfully confirmed.
Processing includes order verification, preparation, and fulfillment arrangements with our third-party suppliers and shipping partners.
Once your order has been processed and handed over to the shipping carrier, the standard shipping period begins.
Shipping Time
Our standard estimated delivery time is:
7–18 business days
The 7–18 business-day estimate applies after your order has been processed and shipped.
This means you should generally allow approximately 8–21 business days from the date your order is placed for processing and standard delivery.
Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather, peak periods, and other circumstances outside our reasonable control.
Please allow additional time during major holidays, promotional periods, or periods of unusually high shipping volume.
Tracking Your Order
Where available, tracking information will be provided by email once your order has been shipped.
Please allow some time for tracking information to become active after your package has been handed over to the carrier.
Tracking updates may occasionally take several days to appear while your package moves between shipping facilities or is transferred between carriers.
Shipping Address
Please make sure that your shipping information is complete and accurate before submitting your order.
This includes:
- Full name
- Complete street address
- City/suburb
- State or province
- Postal/ZIP code
- Country
- Contact phone number, where required by the carrier
We strongly recommend providing a physical street address whenever possible.
PO Box Addresses
Some of our third-party shipping partners and local delivery carriers may have limitations on deliveries to PO Box addresses.
For this reason, DreamPlush does not recommend using a PO Box as your shipping address.
If you choose to provide a PO Box address and the assigned carrier is unable to deliver to it, the carrier may, at its discretion, redirect your package to an appropriate pickup point, post office, collection facility, or other designated location.
Such arrangements are determined by the shipping carrier and may be outside DreamPlush's control.
If a PO Box prevents or complicates delivery, you may be required to contact or collect your package from the carrier directly. Any additional steps, delays, or fees resulting from an address that cannot be serviced by the assigned carrier may be the customer's responsibility, to the extent permitted by applicable law.
We will provide reasonable assistance where possible, but we cannot guarantee that a carrier will deliver to a PO Box address.
Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing your purchase.
If an order has been shipped to an incorrect or incomplete address provided by the customer, we may be unable to redirect or recover the package once it is in transit.
If you realize that you have entered an incorrect address, please contact us as soon as possible at info@dreamplush.co.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipping.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping arrangements or costs may apply before the package can be resent.
Delivery Delays
While we aim to deliver your order within the estimated timeframe, delivery dates cannot be guaranteed.
Delays may occur due to circumstances including:
- Shipping carrier delays
- Customs clearance
- Weather or natural events
- Public holidays
- High shipping volumes
- Incorrect or incomplete address information
- Transportation disruptions
- Local delivery issues
- Events outside our reasonable control
If your order appears to be significantly delayed, please contact us at info@dreamplush.co with your order number so we can help investigate.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, mailrooms, or other designated delivery locations.
You may also contact the relevant carrier using the tracking information provided on your order.
If you are still unable to locate your package, contact us at info@dreamplush.co and we will assist where reasonably possible.
Damaged Packages
If your package arrives visibly damaged, please take photographs or video of the package and the product before disposing of any packaging materials.
Contact us at info@dreamplush.co as soon as possible with your order number and photographs so we can review the issue and determine the appropriate resolution.
Customs, Duties and Import Charges
Depending on the destination country, your order may be subject to customs duties, taxes, import charges, or other fees.
Where such charges apply and are not included at checkout, they may be the responsibility of the customer.
Customs requirements and charges vary by country and are outside DreamPlush's control.
Changes to Shipping Information
Shipping methods, carriers, delivery estimates, and other shipping arrangements may change from time to time based on availability and operational requirements.
We may use different shipping carriers or fulfillment partners to help deliver your order.
Contact Us
If you have questions about your order or shipping, please contact us:
Email: info@dreamplush.co
