Shipping policy

Last updated: February 22, 2026

At Dream Plush, we’re committed to delivering your order safely and reliably across Australia.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Time (Australia Only)

Estimated delivery times:

  • Australia: 7–18 business days

Delivery times are estimates and may vary depending on your location and carrier conditions.

Shipping Rates

  • Shipping costs are calculated at checkout
  • We may offer free shipping promotions from time to time

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Delays

While we aim to deliver on time, Dream Plush is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • High demand periods
  • Unforeseen circumstances outside our control

Incorrect Address

Please ensure your shipping details are correct at checkout.

  • Dream Plush is not responsible for orders shipped to incorrect or incomplete addresses
  • If you notice an error, contact us immediately at info@dreamplush.co

Lost or Stolen Packages

Once a package is marked as delivered, Dream Plush is not liable for lost or stolen items.

If you experience an issue, please contact the shipping carrier directly.

Australia Shipping Only

Dream Plush currently ships Australia-wide only. We do not offer international shipping.

Contact

For any shipping-related questions, please contact us:

Email: info@dreamplush.co
Brand: Dream Plush