Refund policy

At DreamPlush, we want every little dreamer to have a happy experience with their new cuddle companion.

If you change your mind about your purchase, you may request a return within 7 days of receiving your order, provided the item meets the return conditions below.

Change-of-Mind Returns

To be eligible for a change-of-mind return:

  • The return request must be made within 7 days of receiving your order.
  • The item must be completely unused and in its original condition.
  • The item must be in its original packaging, where applicable.
  • The item must not show any signs of use, washing, wear, damage, or alteration.
  • Proof of purchase or your order number must be provided.

Because our products are designed for children, we cannot accept change-of-mind returns for products that have been used, washed, played with, or otherwise handled beyond what would reasonably be required to inspect the product.

To request a return, please contact us at info@dreamplush.co with your order number and the reason for your return.

Please do not send an item back without contacting us first. We will provide return instructions if your request is approved. For privacy and operational reasons, return instructions may include a designated return address provided to you after your return has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, faulty, or you receive an incorrect item, please contact us as soon as possible at info@dreamplush.co and include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem
  • Photos of the packaging, if the item arrived damaged

We will review the issue and work with you to determine the appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Items We Cannot Accept for Change-of-Mind Returns

We do not accept change-of-mind returns for items that have been:

  • Used or washed
  • Damaged after delivery
  • Modified or altered
  • Returned without their original packaging where the packaging is reasonably required
  • Returned after the 7-day return period

This does not affect your rights where a product is faulty, defective, damaged upon arrival, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

Exchanges

We generally do not offer direct exchanges.

If you would like a different product, the simplest option may be to return your eligible unused item and place a new order once your return has been approved.

Return Shipping

For approved change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

If an item is confirmed to be faulty, defective, damaged upon arrival, or incorrectly supplied, DreamPlush will work with you regarding the appropriate return or replacement arrangements.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

If your return does not meet the conditions outlined in this policy, we may be unable to provide a refund.

For any questions regarding returns or refunds, please contact us at info@dreamplush.co.