Privacy policy
Last updated: August 27, 2026
At DreamPlush, we respect your privacy and are committed to protecting the personal information you provide when shopping with us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information when you visit or make a purchase through the DreamPlush website.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
Contact and order information
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
Payment information
When you make a purchase, payment information is processed through our payment providers. DreamPlush does not need to directly store your full payment card details.
Website and device information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website.
Communications
If you contact us, we may keep the information you provide, such as your name, email address, order details, and the contents of your message, so that we can respond to your request and provide customer support.
How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Arrange delivery and shipping
- Process payments and refunds
- Communicate with you about your orders
- Respond to customer service inquiries
- Manage returns, refunds, and replacements
- Improve our website, products, and customer experience
- Understand how customers use our website
- Detect and prevent fraud, misuse, or security issues
- Send marketing communications where permitted and where you have chosen to receive them
- Show relevant advertising and measure the effectiveness of our marketing
- Comply with legal and regulatory requirements
We only use personal information for purposes reasonably connected to operating and improving the DreamPlush business and providing our services.
Cookies and Similar Technologies
DreamPlush and our service providers may use cookies and similar technologies to help our website function properly, remember preferences, understand website usage, and improve our marketing and advertising.
Cookies may also be used to measure the effectiveness of advertising campaigns and provide more relevant advertisements.
You may be able to control or disable certain cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
How We Share Your Information
We may share personal information with trusted third parties where necessary to operate DreamPlush and provide our services.
These may include:
- Shopify, which provides the e-commerce platform used to operate our store
- Payment processors and payment service providers
- Fulfillment, suppliers, and shipping or delivery providers that help us process and deliver your orders
- Technology and service providers that support our website and business operations
- Analytics and advertising providers that help us understand website activity and measure or improve our marketing
- Customer service and communication providers
- Government authorities, regulators, or other parties where required by law or necessary to protect our legal rights
These providers may process information on our behalf and may be located in countries other than your own.
We do not sell your personal information as a standalone product.
Shopify
DreamPlush uses Shopify to operate our online store. When you visit or purchase from our website, Shopify may collect and process personal information as part of providing its services.
For more information about how Shopify handles personal information, please review Shopify's privacy information:
Marketing Communications
If you choose to receive marketing communications from DreamPlush, we may send you information about products, promotions, offers, or other updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may still contact you with important non-promotional information relating to your orders, purchases, returns, or customer service requests.
Children's Privacy
DreamPlush sells products designed for babies, children, and families. However, our website and online purchasing process are intended for parents, guardians, and adults.
We do not knowingly request or collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us at info@dreamplush.co so that we can review the situation and take appropriate action.
Data Security
We take reasonable steps to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to process orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with legal or regulatory obligations.
When personal information is no longer reasonably required, we may securely delete or anonymize it where appropriate.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Opt out of certain marketing communications
- Ask questions about how we collect or use your information
To make a privacy-related request, please contact us at info@dreamplush.co.
We may need to verify your identity before processing certain requests.
Your rights may vary depending on the laws that apply to you.
International Data Transfers
Because DreamPlush works with Shopify and other service providers, your personal information may be processed or stored in countries outside the country where you live.
Where required by applicable law, we will take appropriate steps to ensure that personal information transferred internationally receives appropriate protection.
Third-Party Websites
Our website may contain links to third-party websites or services.
If you follow a link to a third-party website, that website's own privacy policy and terms will apply. DreamPlush is not responsible for the privacy practices or security of third-party websites that we do not control.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy and publish the updated version on our website.
Contact Us
If you have questions about this Privacy Policy, would like to make a privacy-related request, or have concerns about how your information is handled, please contact us:
Email: info@dreamplush.co
